1. Information We Collect
- Account Data: Name, email address, authentication details.
- Usage Data: Interaction logs, feature usage, configuration settings.
- Voice-Agent Data: Call transcripts, metadata, analytics results from integrated services such as Retell.
- Technical Data: IP address, device information, browser type, cookies.
We do not sell personal data.
2. How We Use Information
- Operating and improving the platform
- Processing and analyzing call transcripts and metadata
- Providing support
- Securing our systems
- Legal compliance
3. Sharing Information
We may share information with:
- Service providers (hosting, storage, analytics)
- Integrated third-party services such as Retell (only when required for functionality)
- Legal authorities if required
We do not share data with advertisers.
4. Data Storage & Security
Data may be stored or processed on cloud providers such as AWS, Azure, or similar. Industry-standard security measures are applied to protect data.
5. Data Retention
Data is retained only as long as needed for service delivery, compliance, or contractual requirements. Users may request deletion.
6. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict processing
- Object to processing
- Data portability
- File complaints with your local Data Protection Authority
We act as a data processor when handling customer-provided voice-agent data and as a data controller for account-level information.
7. Cookies
We use essential cookies and minimal analytics cookies. Users may manage cookies through browser settings.
8. Third-Party Services
Data shared with integrated services (e.g., Retell) is governed by their policies. We process such data only to support platform functionality.
9. Children's Privacy
The platform is not intended for children under 13.
10. Changes
Updates to this policy will be posted on this page.
11. Contact
CoresConnect Pvt. Ltd.
Email: business@coresconnect.com