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Frequently Asked Questions

If you have a question that isn't addressed here, reach out at info@hilda.com

Hilda AI offers one comprehensive plan at $199/month that includes all features unlocked. You get 500 minutes included, and additional minutes are charged at $0.25 per minute. There are no feature restrictions or tier limitations - everything is included in one price.

Your plan includes 500 minutes per month. If you need more, you can add additional minutes using the slider on our pricing page. Each additional minute costs $0.25, and you can add up to 5,000 additional minutes. All calls are automatically recorded for accurate billing.

The Professional plan includes all Hilda AI features: Knowledge base, management dashboard, web & phone integration, inbound & outbound voice agents, voicemail, call transfer, call analytics, sentiment analysis, call campaigns, call logs, call retry, unlimited voice agents, unlimited calling campaigns, and support for 50 concurrent calls.

All calls are automatically recorded for pricing accuracy. You're only charged for the actual minutes used. The system tracks call duration precisely, so you only pay for what you use. Call recordings are also available for quality assurance and training purposes.

Yes, Hilda AI works internationally. We support businesses in multiple countries around the world with local phone numbers and international calling capabilities.

Yes, Hilda AI supports multiple languages for creating phone reps. You can set up voice agents in various languages to serve your international customers effectively.

The Professional plan supports up to 50 concurrent calls simultaneously. This means you can handle multiple customer interactions at the same time without any performance issues.

Yes, Hilda AI allows you to create custom voice agents using your company's knowledge base and data. You can upload documents, FAQs, and other information to train your AI agent on your specific products and services.

Hilda AI offers comprehensive support including technical assistance, onboarding help, and dedicated account managers. Our support team is available to help you set up your voice agents and optimize your calling campaigns.